Terms & conditions

Updated October 31, 2026

South African Manhole Cover is operated by Caruso Consulting Co Ltd, Suite 71, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand, Thai Tax ID 0765554000332. Our registered office is in Thailand.

Prices and payment

All product and checkout prices are in South African rand. Prices are in South African rand and include applicable taxes and import charges. Nothing is added at checkout for tax or import charges. Standard delivery is R200, free from R1,000 after discounts. We show the total before payment. Stripe processes secure card checkout in rand. Payments are collected by Caruso Consulting Co Ltd through the Buy Factory Direct account.

Orders and availability

An enquiry is not an order. After successful payment we send an order confirmation and arrange supply. If an item cannot be supplied, we will contact you and offer an appropriate solution or refund. We do not substitute a different product without your agreement.

Product fit and installation

Compare the clear opening, outer frame, depth and intended use before buying. All current covers are offered for pedestrian areas only. Have a qualified installer confirm the complete installation and follow the manufacturer instructions.

Delivery and returns

Read our delivery policy for timing and tracking and our returns policy for the change-of-mind process and faulty-goods support.

Consumer rights and disputes

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded, including rights under the South African Consumer Protection Act and Electronic Communications and Transactions Act. Contact theteam@manholecoverstore.co.za so we can work to resolve an issue.